Client Programme Manager

Client Programme Manager

Based in either our Bristol or Edinburgh office, you will support the firm’s Markets strategy by driving forward three key strategic client development workstreams: Key Account Management (KAM), Client Feedback, and Client Experience (CX).

Key Account Management (KAM)

• Implement and manage the firm’s Key Account Programme, working closely with the Head of Client Programmes and external consultancy partners.
• Develop and embed a structured, best‑practice approach to client analysis, account planning, and internal engagement.
• Create and deliver strategic client development plans in collaboration with Client Partners and their teams.
• Facilitate regular client team meetings to share insights, identify cross‑selling opportunities, and plan development activities.
• Design and implement a KAM toolkit and monitor KPIs, reporting progress and evolving CRM systems to share insights and best practice.

Client Feedback & Listening Programme

• Drive the collection and use of client feedback to enhance the firm’s CX programme.
• Work with external insight providers to embed new technologies and improve reporting formats.
• Ensure feedback drives continuous improvement across sectors and departments.

Client Experience (CX)

• Develop and deliver a prioritised plan to improve client experience across the lifecycle.
• Collaborate with the Head of Pursuits to create robust onboarding processes for strategic appointments.
• Embed best practice approaches into BAU client management.

What We’re Looking For

• Proven experience in implementing and driving client programme plans, ideally within a professional services environment.
• Strong relationship management, influencing, and facilitation skills to engage senior stakeholders.
• A track record in client management/business development is desirable.
• Self‑assured, credible, and able to challenge constructively.
• Highly organised, proactive, and resilient, with excellent time management skills.
• Ability to thrive under pressure in a fast‑paced environment with changing priorities.

Benefits

We’ll support you to grow your skills, contribute your ideas, and make a real impact. Our commitment to wellbeing, flexible working and a culture that celebrates individuality allows you to thrive.

We welcome applications from all backgrounds and identities. As a Disability Confident Leader, we offer an accessible recruitment process and guarantee interviews to disabled applicants who meet the minimum criteria.

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