Business Assurance Manager

Job Description

We’re looking for a Business Assurance Manager to join our Advised Sales team. This is an exciting opportunity to play a key role in strengthening first‑line risk oversight, governance and customer outcome monitoring across the business. You’ll use insights from management information, quality assurance activity and customer data to identify emerging risks, challenge existing practices and support continuous improvement.

Working closely with a range of stakeholders, you’ll help ensure the business operates within regulatory requirements while delivering fair and positive outcomes for customers.

What you’ll be doing

• Supporting effective first‑line oversight across Advised Sales through independent review, challenge and risk assessment.
• Maintaining strong knowledge of regulatory requirements and embedding appropriate standards across oversight activities.
• Reviewing and challenging business processes, controls and operating procedures to ensure alignment with regulatory and Group requirements.
• Providing governance oversight and supporting the identification, escalation and resolution of risks and regulatory issues.
• Delivering independent assurance over adherence to advice policies, conduct standards and financial crime controls.
• Collaborating with stakeholders to oversee the management of complaints, conduct risk events and customer outcome issues.
• Challenging the effectiveness of Quality Assurance and Training & Competence frameworks as key risk and control mechanisms.
• Analysing customer outcomes, adviser activity and business data to identify trends and drive continuous improvement.

Who we’re looking for

• QCF Level 4 Diploma qualification.
• Strong understanding of FCA advice requirements, complaints handling and the wider regulatory environment.
• Knowledge of risk management frameworks and governance principles within financial services.
• Understanding of retirement and wealth products and the risks associated with them.
• Experience applying regulatory requirements in a practical business environment.
• Experience operating within risk management, oversight or assurance frameworks.
• Strong communication and stakeholder management skills with the ability to influence and challenge constructively.
• Ability to identify issues, analyse information and develop compliant, commercially sound solutions.

Benefits

• Opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare plan (for permanent employees only).
• At least 25 days holiday, plus public holidays (26 days after 2 years’ service). Option to buy and sell holiday.
• Competitive family leave.
• Electric car scheme offering employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only).
• Discounts on our own products and at a range of high‑street stores and online.
• Commitment to creating net‑zero carbon workplaces by 2030.

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