Job Type: Full-Time, Permanent – Office based
Working hours Monday to Thursday 8am – 5pm – Friday early finish
Commutable from Easingwold, Thirsk, Boroughbridge, Helmsley, North Yorkshire, York, Malton
About the Role
We are seeking a highly organised and customer-focused Customer Operations Manager to join a busy and growing business in Easingwold, North Yorkshire.
This is a varied role that combines customer service, sales administration, order processing, and operational coordination. You will be responsible for managing customer orders from receipt through to delivery, ensuring a seamless customer experience while supporting the wider business in achieving exceptional service standards.
Working closely with production, logistics, finance, and management teams, you will play a key role in maintaining customer relationships, resolving queries, and ensuring the smooth day‑to‑day operation of the office.
Key Responsibilities
Customer Orders & Administration
- Process customer orders accurately and efficiently using the sales order processing system.
- Ensure all order information, including pricing and delivery requirements, is entered correctly.
- Act as the first point of contact for order amendments and customer queries.
- Produce invoices, delivery notes, and associated documentation.
- Liaise with internal departments to communicate customer requirements and order updates.
- Ensure customer requests and specifications are actioned correctly before dispatch.
- Follow up on customer enquiries and provide timely resolution.
- Maintain accurate CRM and customer records.
Customer Service & Relationship Management
- Provide a professional and responsive service via telephone and email.
- Build and maintain strong relationships with customers.
- Develop a thorough understanding of customer requirements and ordering patterns.
- Follow up on enquiries and potential business opportunities.
- Produce and analyse sales reports.
- Handle customer complaints effectively and professionally.
- Support customer retention and account growth initiatives.
- Assist with onboarding new customers and maintaining account information.
- Coordinate deliveries and ensure customers receive accurate updates throughout the process.
Administrative & Office Support
- Maintain office supplies and support the smooth running of the office environment.
- Coordinate reports of IT, telephone, and office equipment issues.
- Maintain accurate filing systems and operational records.
- Support process improvement initiatives across the business.
- Assist with account reconciliation and debt management activities when required.
Skills & Experience Required
- Previous experience in customer service, sales administration, operations, logistics, or account coordination.
- Strong administrative and organisational skills.
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Experience processing orders and customer documentation.
- Ability to manage multiple priorities in a fast‑paced environment.
- Strong problem‑solving abilities and experience handling customer issues.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Experience within manufacturing, distribution, logistics, FMCG, or a similar operational environment.
- Knowledge of delivery management systems.
- Experience managing customer accounts.
- Understanding of invoicing and credit control processes.
Personal Attributes
- Customer‑focused with a professional approach.
- Highly organised and methodical.
- Self‑motivated and proactive.
- Able to work independently and as part of a team.
- Calm under pressure with excellent time management skills.
- Positive, flexible, and adaptable attitude.
What’s on Offer
- Salary of £35,000 per annum
- Early finish on a Friday
- Opportunity to join a supportive and growing business
- Varied role with responsibility and autonomy
- Friendly team environment based in Easingwold
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