Compliance & Quality Assurance Analyst

Compliance & Quality Assurance Analyst

Role: Compliance & Quality Assurance Analyst (12-Month FTC)Location: Milton KeynesHours: Full Time, Monday to Friday (37.5 hours per week)Salary: £30,000 – £45,000 DOE

Our client is a highly regarded automotive organisation operating in the financial services sector. They are committed to delivering excellent customer outcomes and maintaining the highest standards of compliance and governance. They offer a collaborative working environment where employees are encouraged to develop their skills and contribute to continuous improvement across the business.

Benefits

• Competitive salary of £30,000 – £45,000 DOE
• 12-month fixed-term contract with an established organisation
• Monday to Friday working pattern (hybrid after training)
• Supportive and collaborative team environment
• Opportunity to work within a highly regulated financial services business
• Exposure to a wide range of customer journeys and business processes
• Opportunity to make a genuine impact on customer outcomes and business performance

Duties of a Compliance & Quality Assurance Analyst

• Review customer journeys to ensure fair and compliant outcomes
• Identify risks, trends and opportunities for continuous improvement
• Deliver insightful reports with clear recommendations
• Support the business in meeting FCA and Consumer Duty standards
• Collaborate with stakeholders to drive positive customer outcomes
• Influence process improvements that enhance customer experience
• Play a key role in maintaining quality, compliance and operational excellence

What we would like from you

• Previous experience working within the automotive financial services industry is essential.
• Knowledge of FCA regulations, Vulnerable Customers and Consumer Duty.
• Experience conducting quality assurance, compliance monitoring, outcome testing or file reviews.
• Strong understanding of customer journeys within motor finance.
• Excellent analytical skills with strong attention to detail.
• Experience producing detailed reports and communicating findings to stakeholders.
• Ability to identify trends, risks and opportunities for process improvement.
• Strong written and verbal communication skills.

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