Due to continued growth and expansion within GBA Birmingham, we are seeking an experienced and commercially focused Senior European Logistics Specialist to join our Freight Services division.
This is a high-profile role that combines operational excellence, customer account management, commercial pricing, and supply chain support. The successful candidate will play a key role in supporting the launch of a new customer service centre for a major client, taking ownership of the account and ensuring exceptional service delivery from day one.
The position requires a highly motivated logistics professional with extensive experience across UK domestic and European freight operations, capable of managing complex transport solutions, producing competitive quotations, supporting tender activity, and driving operational performance.
Key Responsibilities
Freight Forwarding & Transport Operations
- Manage end-to-end UK domestic and European freight forwarding activities.
- Coordinate time-critical, dedicated, specialist transport solutions and general haulage.
- Ensure the seamless movement of goods across domestic and international supply chains.
- Monitor operational performance, service levels, and delivery compliance.
- Develop and maintain strong relationships with carriers, suppliers, and logistics partners.
Commercial & Pricing
- Prepare accurate and competitive UK domestic and European ad hoc quotations.
- Source and negotiate rates with approved carrier networks.
- Support strategic pricing initiatives to maximise profitability while maintaining service excellence.
- Analyse transport costs and identify opportunities for operational efficiencies and margin improvement.
Supply Chain & RFQ Support
- Assist the Supply Chain team with RFQ and tender submissions.
- Contribute to solution design, carrier selection, and pricing strategies for new business opportunities.
- Support contract implementation and customer onboarding projects.
Customer Account Management
- Take ownership of a key strategic customer account within the new Birmingham customer service centre.
- Act as the primary operational and commercial point of contact.
- Lead customer reviews, performance reporting, and continuous improvement initiatives.
- Build strong relationships to ensure long-term customer satisfaction and retention.
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