Shift Leader Taco Bell Romford

About the Job

Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self‑sufficient manner. This role takes ownership and responsibility to solve problems; seeks help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day‑to‑day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well‑run shift is the foundation of a well‑run restaurant, and strives to run shifts with excellence at all times.

Day‑to‑Day Responsibilities

Developing people

• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with RGM to achieve resolution

Ensure Consistent Customer Satisfaction

• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations

Act Like an Owner

• Assist profit & Loss management by following cash control/security procedures, maintaining inventory
• Managing labour
• Oversee proper product preparation, rotation, portioning, cooking, and holding time
• Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times

Additional responsibilities include:

• Supporting the general manager: Running shifts, meeting Taco Bell standards, and resolving customer concerns
• Leading by example: Ensuring customer satisfaction and being a role model
• Developing people: Helping the management team with people‑related matters
• Controlling costs: Assisting the management team with profit and loss
• Championing Taco Bell values: Being a cultural ambassador for the company
• Communicating: Openly and honestly communicating with management
• Providing feedback: Giving positive feedback to team members
• Following policies: Adhering to cash, security, inventory, and labor policies and procedures
• Driving results: Taking ownership and helping to drive results
• Coaching: Being willing to coach and guide others
• Partnering with management: Working with management teams on business initiatives

Shift Leader – Taco Bell

• Oversee and coordinate daily shift operations
• Train and supervise team members
• Ensure excellent customer service
• Manage inventory and stock levels
• Maintain a clean and organized work environment

Is This You?

• Dynamic, energetic, and positive leader, a self‑starter, proactively driven to get things done
• Customer‑first mindset
• Strong interpersonal skills
• Dedicated to leading a team that strives for excellence

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