Senior Performance Analyst (GOV.UK)

Senior Performance Analyst – GOV.UK Policy & Strategy Team

As a Senior Performance Analyst in GDS, you’ll be a leading voice for data analysis, and evidence informed decision-making across multidisciplinary and agile teams. You’ll focus on digital (e.g. web) analytics but also work with data from other sources such as third‑parties, surveys, and user feedback.

As a Senior Performance Analyst for GOV.UK you’ll join the GOV.UK Policy & Strategy team, a multidisciplinary team responsible for strategy, engagement, policy, and evaluation for GOV.UK channels and capabilities. We are a friendly team that prioritises kindness, openness and collaboration. You will be part of the evaluation stream, working on projects within and across the directorate to help answer evaluation questions including on impact and value for money.

Responsibilities

• You will be comfortable building rapport and effective working relationships quickly.
• You will provide leadership to product teams and work collaboratively with other PAs to identify what needs to be measured, develop hypotheses, and test what success looks like.
• You will own the management and development of analytical instrumentation, be responsible for accurate data collection implementation and work in collaboration with other PAs on their data collection processes to influence evidence-based decisions, support business cases and strategic prioritisation.
• You will proactively work with other disciplines and datasets to enrich stories, for example working closely with user researchers to combine the ‘what’ and ‘why’ of user behaviour and/or data scientists to monitor system performance.
• You will lead the production of accurate, engaging and actionable analysis, using judgement to tell engaging stories with data relevant to the appropriate audience (from ministers to junior colleagues) and departmental and external stakeholders.
• You will own and manage strategic work – e.g. community building and training; analytics implementation policies for GOV.UK content and products; benchmarking and agreeing common performance indicators.

Person Specification

• Strong proficiency with digital analytics platforms, such as Google Analytics and Google Tag Manager working with high volumes of data and using appropriate tools such as Google BigQuery, Dataform and APIs.
• Knowledge and/or experience applying the Performance Analyst skillset to broader evaluation questions which may involve methods or techniques such as process evaluation, impact evaluation, ‘theory of change’, experimentation and/or economic evaluation.
• Detailed understanding and practical experience of using different data tools to transform, analyse, and visualise different data sets e.g. Data Studio, Power BI or Tableau or experience in either Python or R.
• Experience of working in an agile, project‑based environment, focused on delivering user needs.
• Demonstrable success in developing implementation strategy, measurement frameworks, data collection instruments, quality assurance, and analysis.
• Deep understanding of business objectives with the ability to translate these into clear, actionable performance metrics that drive results.
• Strong data storytelling skills – discovering and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority.
• Proven capability of coaching and mentoring others with an ability to upskill non‑technical team members, helping them to better understand data and analytics, and ensuring they can contribute effectively to the broader goals of the team.

Benefits

• Flexible hybrid working with flexi‑time and the option to work part‑time or condensed hours.
• A Civil Service Pension with an average employer contribution of 28.5%.
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days.
• An extra day off for The King’s birthday.
• An in‑year bonus scheme to recognise high performance.
• Career progression and coaching, including a training budget for personal development.
• Paid volunteering leave.
• A focus on wellbeing with access to an employee assistance programme.
• Job satisfaction from making government services easier to use and more inclusive for people across the UK.
• Advances on pay, including for travel season tickets.
• Death in service benefits.
• Cycle to work scheme and facilities.
• Access to an employee discounts scheme.
• 10 learning days per year.
• Volunteering opportunities (5 special leave days per year).
• Access to a suite of learning activities through Civil Service learning.

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