Service Manager 16+

Overview

Service Manager 16+ on a short-term contract basis. The role involves delivering high service standards for a leading organization across the UK and presenting an opportunity to showcase expertise in service management.

Responsibilities

• Overseeing daily service operations to ensure high-performance standards
• Managing and motivating a team of service staff to meet customer expectations
• Implementing process improvements to enhance service delivery
• Liaising with clients and internal teams to resolve issues promptly
• Ensuring compliance with company policies and industry regulations
• Monitoring KPIs to assess team productivity and service quality
• Reporting on service metrics to senior management
• Supporting the onboarding and training of new team members

Qualifications

• Proven experience in service management, preferably in a similar role
• Excellent leadership and communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and manage multiple priorities
• Knowledge of industry best practices and compliance standards
• Flexibility to work within the two-week contract period

Salary

£42 PAYE exclusive of holiday pay or £54 umbrella per hour inclusive of holiday pay

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