Service Manager

Service Manager – Volkswagen York

Location: York

Salary: £55,000 OTE

As a Service Manager at JCT600 you’ll lead from the front—driving performance, inspiring your team, and ensuring every customer receives an exceptional service experience. Working closely with the Head of Business, you’ll oversee the smooth, efficient, and profitable running of the service department.

Responsibilities

• Leading, coaching, and supporting the service team to achieve strong performance and great customer outcomes.
• Managing workshop capacity, bookings, and resources to ensure efficient workflow and maximum productivity.
• Maintaining brand standards and developing positive relationships with manufacturer partners.
• Reviewing performance data, customer feedback, and financial metrics to identify improvements and support continuous development.
• Handling customer queries and complaints professionally, ensuring timely resolutions and positive experiences.

Qualifications

• Experience within an automotive service or aftersales environment—either as an experienced manager or someone ready to take the next step into leadership.
• Strong people and communication skills, with the ability to motivate, coach, and influence a team positively.
• A customer first mindset, committed to delivering high-quality service and building trusted relationships.
• Good understanding of service operations, workshop processes, and how to maintain an efficient, well‑organised department.
• High attention to detail with a commitment to maintaining compliance, accuracy, and exceptional service standards.

Benefits

• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best‑in‑class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle‑to‑work and discounted gym schemes
• Referral scheme up to £1,000
• Flexible working

Equal Opportunity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues.

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