About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. It provides innovative financial services to the world’s most successful individuals, families, and institutions, guided by enduring principles of service, expertise, and integrity. With more than 130 years of experience and over 22,000 partners, it serves sophisticated clients using leading technology and exceptional service.
Position Overview
The Payment Operations Manager is accountable for delivering operational excellence, modernization, and continuous improvement of the Payment Operations (sub‑Capability) group within Payment Services. Reporting to the Global Payment Services Capability Owner, the Manager leads a global team responsible for the timely and accurate processing of payment transactions across Northern Trust direct and indirect clearing channels, managing the payment lifecycle, and ensuring processes, technology, and people are aligned to deliver high‑quality outcomes in a controlled environment.
Key Responsibilities
- Provide leadership to define and communicate the vision and roadmap for the sub‑Capability, ensuring alignment with enterprise strategy and client needs.
- Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
- Partner across functions supporting the sub‑Capability, ensuring systems are robust, scalable, and future‑ready.
- Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model.
- Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.
- Maintain a robust control environment aligned to enterprise risk and compliance frameworks.
- Ensure compliance with relevant regulations and internal policies.
- Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
- Provide incident response and crisis management for issues impacting the sub‑Capability.
- Pursue process improvements that enhance client experience and reduce risk.
- Structure, build, lead, and inspire a diverse, high‑performing team.
- Align workforce planning to Capability objectives.
- Foster a culture of accountability, continuous improvement, and service excellence.
- Manage change effectively, ensuring teams are engaged and resilient.
- Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub‑Capability, regardless of where the data resides or which systems produce it.
- Adhere to data governance standards, regulatory requirements, and risk management practices.
Ideal Candidate
- University degree in a relevant field.
- Proven experience in the financial services industry with domain expertise in Payment Operations.
- Proven experience in operations management within a complex, global organization.
- Proven leadership guiding teams across different jurisdictions.
- Proven experience operating within risk, compliance, and resiliency frameworks.
- Operations specialist, with ability to manage multiple priorities and deliver high‑quality outcomes.
- Excellent analytical and problem‑solving skills.
- Strong written and verbal communication skills.
- Demonstrated ability to influence, persuade, and deliver concise messaging across a broad, diverse stakeholder group.
Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
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