Contract: Professional Services, Production & Technology
Location: Bedford, MK44 3UP
Hours of work: 40
Contract Type: Permanent
Job Summary
We are seeking an Assistant Facilities Manager to support the Facilities Manager in enhancing and transforming the client experience across a mixed‑use Bedford site (50% labs / 50% office). This role is largely administrative, with responsibility for team management, audits and inspections, and day‑to‑day coordination of soft services.
Key Responsibilities
- Support the Facilities Manager and deputise as required
- Own and manage FM soft service delivery across the site
- Manage a team of 4 cleaners and 3 security guards (24‑hour coverage)
- Plan and coordinate moves and changes, including stakeholder engagement
- Conduct audits and inspections to ensure service standards are maintained
- Manage on‑site contractors and oversee vending services
- Process payroll for site‑based teams
- Implement workplace initiatives (e.g., touchpoints, team boards) and drive continuous improvements
- Make recommendations to enhance service delivery and workplace experience
- Promote a calm, confident, and proactive approach to all customer interactions
Professional and Personal Competencies / Qualifications
- Strong customer and client focus, with experience in a customer‑facing Facilities Management environment
- Team player with experience working within a contract, project, or facilities management team
- Exceptional written and verbal communication skills, with the ability to influence and deliver clear messages
- Ability to build relationships and identify mutually agreeable solutions
- Flexible approach, with willingness to work out of hours to support service delivery where required
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Contact Information
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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