Client Operations Analyst

Summary

We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients.

Job Details

• Department: Retail Operations
• Reports To: Team Manager
• Work Location: Chorley – Hybrid
• Hours of Work: 37.5
• Position Type: Full‑Time
• Rate Type: Salary
• Grade: 2

Position Responsibilities

• Exception Management: Handle the registration of clients’ electricity, ensuring that supplier changes are processed in compliance with industry standards and regulatory requirements.
• Client and Third‑Party Communication: Maintain clear and effective communication with clients and external partners.
• Stakeholder Management and Administration: Oversee and manage relationships and administrative tasks involving key stakeholders.

Qualifications

• Administrative Skills: Demonstrate strong administrative abilities and proficient use of Microsoft Office applications.
• Communication Skills: Exhibit excellent communication capabilities, including objection handling and negotiation.
• Problem‑Solving Skills: Possess strong analytical thinking and the ability to take ownership of issues to find effective solutions.
• Customer Service Skills: Provide exemplary customer service, addressing queries with empathy and professionalism.
• Data Analysis: Skilled in analysing data to support decision‑making processes.
• Attention to Detail: Maintain high accuracy and thoroughness in all tasks.
• Stakeholder Management: Efficiently manage relationships with key stakeholders.
• Prioritisation and Organisational Skills: Effectively prioritise tasks and manage a varied workload.

ESG Values

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

ISO Responsibilities

• Follow IMS Policies
• Reporting of Incidents
• ISO Responsibilities
• ISO Staff Awareness

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

For more information on how we process your information please see our privacy notice at https://esgglobal.com/privacy-policy/.

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