Governance, Compliance and Risk Administrator
ACF Medical Group is a newlyformed GP practice created through the merger of Coppice and Fitzalansurgeries. We are building a single, integrated organisation that is ambitiousfor its patients and its people delivering outstanding primary care acrossour sites. The Governance, Compliance and Risk Administrator sits at thepractical heart of that ambition: the role that keeps our governance,compliance and risk processes running accurately on time and to a standard thatholds up to scrutiny.
Main duties of the job
The Governance, Compliance andRisk Administrator supports the Governance, Compliance and Risk Lead in theday-to-day administration of governance, compliance, risk management and healthand safety functions across ACF Medical Group. The post-holder ensures thatcomplaints, incidents, policies and governance records are handled efficiently,accurately and professionally.
This is an administrative rolerather than a leadership one, but it carries real responsibility: the qualityof ACF’s governance evidence and the experience of patients and staff who raisea complaint or are involved in an incident, depends on how well this role isdelivered. The post-holder is expected to work with sound judgement, discretionand initiative within their own areas of responsibility, escalatingappropriately where matters require the Lead’s input.
About us
This is a role within a busy GP surgery, made up of 4 sites across Littlehampton, Wick, Rustington and Angmering. The team consists of Doctors and other clinical professionals as well as administration staff. It is a fast paced role, with a great team ethic.
Job responsibilities
KeyResponsibilities
Complaints Management
Support the management and administration of patientcomplaints and concerns received from patients, relatives, carers andthird-party organisations.
Acknowledge complaints verbally and in writing in atimely and professional manner.
Support the investigation of complaints, includinggathering information and liaising with relevant colleagues.
Draft clear, accurate, and professional complaintresponse letters for review by the Governance, Compliance and Risk Lead.
Maintain accurate records of complaints and outcomes inline with ACF procedures.
Support the investigation and administration ofclinical and non-clinical incidents.
Maintain incident records accurately andconfidentially.
Support the monitoring and reporting of incidents,trends and learning outcomes.
Assist in implementing actions arising from incidentinvestigations and lessons learned.
Governance, Complianceand Risk
Provide administrative support for non-clinicalgovernance, compliance and risk management activities across the organisation.
Support the development, review, implementation andadministration of organisational policies, procedures and Standard OperatingProcedures (SOPs).
Support the creation, review, and maintenance oforganisational risk assessments and risk registers.
Help ensure compliance with relevant regulatory andorganisational requirements.
Health and Safety
Support the implementation and administration of healthand safety policies and procedures.
Assist with health and safety audits, inspections andcompliance monitoring activities.
Support the investigation and recording of health andsafety incidents and near misses.
Promote a positive health and safety culture across theorganisation.
Premises andFacilities Support
Assist with premises management activities across amulti-site organisation.
Support compliance activities relating to buildings,facilities and workplace safety.
Liaise with internal teams and external contractorswhere required to ensure premises-related issues are managed effectively.
Safeguarding andDisclosure and Barring Service (DBS)
Complete safeguarding awareness training to the levelrequired for a non-clinical member of staff, within the agreed induction periodand keep this current through scheduled refresher training.
Maintain a working awareness of ACF’s safeguardingreferral pathways, recognising when a concern should be escalated and to whom.
Support the administration of safeguarding records andreferrals as directed by the Governance, Compliance and Risk Lead, maintainingstrict confidentiality at all times.
GeneralResponsibilities
Maintain confidentiality and handle sensitiveinformation appropriately at all times.
Produce reports, correspondence and documentation to ahigh professional standard.
Support governance meetings through agenda preparation,minute-taking and action tracking where required.
Work closely with clinical and non-clinical staff,patients, external agencies and contractors as the role requires.
Adhere to ACF policies, including informationgovernance, health and safety and equality and diversity.
Undertake any other duties commensurate with the gradeand purpose of the role.
This job description is not exhaustive and will be reviewed in partnership with the post-holder.
Person Specification
Qualifications
- GCSEs (or equivalent) in English and Mathematics at Grade C/4 or above – Essential
- Qualification in Business Administration, Governance, Risk Management or Health and Safety
- IOSH Working Safely or equivalent health and safety qualification
- Evidence of continuing professional development
Experience
- Experience of handling sensitive information with discretion and confidentiality
- Experience of complaint handling and incident investigation processes
- Previous experience within a healthcare, governance, compliance, risk or administrative environment
- Experience of policy writing, document control and risk assessment administration
Skills and Ability
- Excellent written English, with the ability to produce clear, accurate, professional correspondence and documentation
- Strong verbal communication skills, with the confidence to interact professionally with patients, colleagues and external organisations
- Ability to investigate issues, gather information and maintain accurate records
- Good organisational skills, with the ability to manage multiple priorities and meet deadlines
- Proficient in Microsoft Office applications, including Word, Excel, Outlook and PowerPoint
- Ability to work independently as well as collaboratively within a team
Knowledge and Understanding
- Knowledge of health and safety legislation and good practice
- Awareness of safeguarding principles and the responsibilities of a non-clinical member of staff
- Understanding of GDPR and confidentiality requirements as they apply to handling sensitive information
- Understanding of healthcare governance and regulatory requirements (e.g. CQC)
- Experience supporting health and safety functions within a multi-site organisation
Personal Qualities
- Professional, approachable and empathetic manner
- High attention to detail and accuracy
- Strong problem-solving and analytical skills
- Able to remain calm and objective when dealing with sensitive or challenging situations
- Committed to continuous improvement and high standards of service delivery
- Demonstrates a genuine commitment to equality, diversity and inclusion
Other Requirements
- Satisfactory Enhanced DBS check (including barred list checks where relevant to the role)
- Completion of safeguarding awareness training (minimum Level 2 or as specified by ACF policy) within the agreed induction period
- Willingness to undertake periodic safeguarding refresher training as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…