Principal Service Operations & Escalations Lead

Jobtailor in Milton Keynes seeks a senior escalation lead to own and manage high-impact customer issues in a B2B SaaS environment. You will coordinate across product, engineering, and support teams, ensuring timely resolutions and clear communication with customers.

You will work with the Customer Experience and operations teams to capture learnings, reduce recurrence, and improve processes in an AI-enabled workflow. Strong stakeholder management and technical curiosity are essential.

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