Client Services Team Leader (Female )

Company: RISE
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Job Description:

Overview

Are you an experienced IDVA, ready to work with a creative and dynamic team, advocating for women, families and the LGBT+ community who have experienced Domestic Abuse? The role leads a team of specialist caseworkers, supporting survivors to address practical issues and empower them in their recovery.

The RISE Team Leader will be a skilled independent domestic and sexual violence advocate who will oversee a small team of case and group workers as well as managing Helpline volunteers. The candidate will be a qualified IDVA and ISVA or be willing to complete the accreditations in the first six months in post. The post includes holding a caseload and coordinating a team delivering survivor-focused, trauma aware support in partnership with an experienced Manager and other Team Leaders. The aim is to deliver survivorfocused, trauma-informed support to help survivors and their family cope and recover. This post is subject to a DBS check.

Deadlines and inclusions: applications are due 2 August 2026; interviews are expected during the week commencing 10 August 2026. This post is open to female applicants as a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. The successful candidate will join a women-led, women-centred, trauma-informed charity with a long-standing track record in violence against women and girls (VAWG) and LGBT Domestic Abuse.

RISE is committed to ending racism and to anti-racist values and practices, and to nurturing Black and minoritised leadership within the sector. RISE is a Disability Confident Employer.

Responsibilities

  • Lead and manage a small team of case and group workers and Helpline volunteers.
  • Maintain a personal caseload while providing guidance and oversight to the team through interventions and support offers.
  • Develop, implement and coordinate the Helpline, Casework and Projects with day-to-day practice oversight of staff and volunteers.
  • Work collaboratively with the Manager and other Team Leaders to deliver survivor-focused, trauma-informed support and build links with partners.
  • Contribute to the effective running of the organisation as a whole by providing expert input and flexible collaboration with colleagues.

Qualifications

  • Qualified IDVA and ISVA or be willing to complete the accreditations within the first six months in post.
  • Experience advising and supporting women, families and the LGBT+ community who have experienced domestic abuse.
  • Willingness to complete required checks (DBS) and comply with safeguarding requirements.
  • Ability to work with sensitivity to trauma, maintain confidentiality and manage a case load effectively.

Benefits

  • 3% employer contribution pension.
  • Generous holiday entitlement of 27 days per year rising to 29 after 5 years plus bank holidays.
  • Employee Assistance programme.
  • Focus on well-being and balancing flexible working with organisational priorities.
  • Commitment to training and continuous development opportunities.
  • Trauma-focused wellbeing support.

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Posted: July 14th, 2026