Customer Service Consultant

About the Role

Hours: 36 hours per week (full-time). Salary £25,500 per annum. Location: Clitheroe and Barnoldswick Branches.

Responsibilities

• Serve as the first point of contact, welcoming customers warmly both in branch and over the phone.
• Engage customers, ask insightful questions, uncover their needs and provide tailored solutions.
• Listen and tailor solutions to meet customers’ unique circumstances.
• Proactively reach out to customers, identify their needs and discuss support.
• Maintain accurate records using internal systems, focusing on vulnerable customers.
• Adhere to policies, standards and controls; apply training and coaching.

Qualifications

• Prior experience interacting with customers, ideally in a bank, building society or contact centre environment.
• Experience may also come from retail, food & beverage, guest services or health/care sectors.
• Demonstrated passion for delivering exceptional service and going above and beyond.
• Ability to work well with others, manage time, respond to busy periods and adapt to changing priorities.
• Desire and ability to grow, adapt and change while accommodating business needs.

Benefits

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, rising 1 day per year of service up to 30 days after 5 years.
• Holiday trading scheme to buy and sell additional leave days.
• Employer-matched pension contributions up to 10% per annum.
• Employee Assistance Programme, online employee discount platform, and paid volunteering days.
• Colleague mortgage and savings accounts, discount schemes.
• Commitment to training and development, private medical insurance for all colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.

We welcome applications from all backgrounds. Our diversity and inclusion strategy seeks to reflect the communities we serve.

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