Customer Advisor

Overview

We are recruiting a Customer Advisor on a permanent basis. The role reports to the Operations Manager and is based at the Touchstone Bath site, working 25–30 hours per week and spending 1 day per week in our Bath office during the training period.

Responsibilities

• Ensure a high‑standard customer experience.
• Provide administrative support for all leasing activity and day‑to‑day operations.
• Liaise with customers for renewals, negotiate rents and renew tenancies.
• Conduct regular market research to support accurate applications.

Qualifications & Experience

• Previous experience in a similar role (Receptionist, Front of House, etc.).
• Experience conducting administrative tasks.
• Familiarity with MS Office packages such as Word, Teams, and Excel.
• Strong attention to detail.
• Excellent communication skills.

Basic DBS check is mandatory.

Benefits

• Competitive salary with annual review.
• Training and development opportunities.
• Other perks, including discounts and offers from shops, cinemas and more.

Diversity & Inclusion

We offer a guaranteed interview to candidates who are disabled, neurodiverse or have served in the Armed Forces, provided they meet the essential criteria for the role. We are committed to an inclusive and accessible recruitment process.

Safeguarding

Safeguarding is everyone’s responsibility. We conduct DBS checks and have policies to protect children, young people and adults at risk from harm, abuse or neglect.

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