Customer Advisor

Overview

As a Customer Advisor in our Customer Loyalty Department, you will handle calls from current customers to deliver exceptional service while adhering to regulatory compliance standards.

Responsibilities

• Chat with customers over the phone each day to address renewal pricing, add extra coverage, and resolve general queries.
• Ensure every interaction meets high service standards and regulatory requirements.
• Collaborate with other teams to adapt to customer needs and maintain a competitive edge.

Qualifications

• Strong communication and customer‑service skills.
• Team‑player who is motivated, target‑driven and resilient, even during challenging calls.
• Eager to learn and develop within a fast‑moving environment.
• Capacity for efficient call handling while maintaining quality standards.

Benefits

• Base salary of £24,636.15 with opportunities for monthly incentives.
• 33 days holiday (including bank holidays) upon joining, increasing to a maximum of 38 days with tenure.
• Option to buy or sell up to five additional days of annual leave.
• Share scheme offering up to £3,600 of free shares each year after one year of service.
• Flexible work model, blending home and office time to support work‑life balance.
• Well‑being support, continuous quality training, and career progression pathways.

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