Overview
As an Engineering Manager in our Payments team, you will lead a set of teams responsible for building and operating critical UK payment systems, including BACS, CHAPS and SWIFT. You will be accountable for delivering reliable, scalable and secure payment capabilities while creating a high‑performance environment where engineers can thrive. This role combines technical leadership, delivery ownership and people leadership, ensuring strong outcomes and a collaborative, high‑trust working style.
Responsibilities
- Deliver and continuously improve payment services across UK payment rails (BACS, CHAPS, SWIFT).
- Ensure systems meet high standards for availability, resilience, security and regulatory compliance.
- Own delivery outcomes in partnership with Product, Technology, Risk and Operations.
- Lead, coach and develop a team of engineers, supporting both performance and growth.
- Establish clear priorities and ensure focus on high‑impact outcomes.
- Drive engineering excellence in system design, testing, deployment and observability.
- Identify risks and dependencies early, taking action to maintain delivery momentum.
- Foster strong collaboration across teams, ensuring alignment and effective communication.
- Own operational performance, including incident management and continuous improvement.
- Promote a strong ownership mindset across the team for production systems.
Success Metrics
Payment systems are highly reliable, resilient and meet regulatory and operational expectations. The team consistently delivers high‑quality outcomes aligned to business priorities. Engineers are engaged, growing and performing at a high level. Cross‑functional collaboration is strong, with clear communication and alignment. Continuous improvements are made to system performance, scalability and delivery practices.
Qualifications
- Experience leading engineering teams in an ambitious technology environment.
- Strong understanding of distributed systems, APIs and cloud‑native architectures.
- Knowledge of DevOps practices and CI/CD.
- Proven track record delivering and operating high‑availability production systems.
- Ability to balance technical depth with delivery focus and pragmatism.
- Strong stakeholder management and communication skills.
- Experience working in regulated environments or complex operational settings.
- Ability to build and maintain high‑performing, inclusive and collaborative teams.
- Strong problem‑solving skills and ownership mindset.
- Good awareness of agile delivery practices and a pragmatic approach to implementation.
Nice‑to‑have
- Experience with UK payment schemes (such as BACS, CHAPS and SWIFT).
- Experience in banking, fintech or payments environments.
- Familiarity with Azure and modern cloud platforms.
- Experience with event‑driven architecture and scalable systems.
Culture & Way of Working
We succeed as one: collaborate openly, value different perspectives and focus on shared outcomes. We build trust: act with transparency, take ownership and follow through on commitments. We care about outcomes: prioritise meaningful impact over activity. We grow together: seek feedback, learn continuously and support others to develop.
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long‑term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration. ClearBank strives for diversity and inclusion of all forms, including gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation. As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments to candidates during the recruitment process, including to individuals with disabilities.
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