Head of IT Service Management & 24/7 Operations

National Crime Agency (NCA) is seeking a Head of IT Service Management – IT Operations to define and deliver the IT service management strategy for a 24/7, high‑demand environment. You will lead a senior team, partner with internal colleagues and external suppliers, and own accountability for service performance, availability, and security.You will drive continuous improvement, embed ITIL practices, and ensure value for money while managing complex legacy and cloud‑native transitions across the

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