Join a growing tech business where you’ll make a real impact. We’re recruiting for an established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions:
- An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions.
- A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe.
With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that’s expanding fast.The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you’ll support the entire customer journey-from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you’ll also have the chance to take ownership of customer success initiatives and help shape the role as it evolves.Tamworth Hybrid (after probation) Circa £30,000 + BenefitsWhat You’ll Do
- Prepare quotations, proposals and service agreements
- Manage Microsoft 365 licensing, renewals and customer communications
- Support customers from enquiry through to onboarding
- Coordinate with technical teams to deliver a seamless customer experience
- Arrange customer meetings, demos and account reviews
- Maintain CRM records and sales reporting
- Track renewals and commercial opportunities
- Build strong relationships with existing customers
- Identify cross-sell and upsell opportunities
- Keep customers informed about new services, features and product updates
About You You’ll be organised, proactive and enjoy building lasting customer relationships. You’ll ideally have:
- Experience in Sales Support, Sales Administration or Customer Success
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Good Microsoft Office skills
- The ability to manage multiple priorities in a fast-paced environment
Nice to Have
- Experience within an IT Managed Service Provider (MSP)
- Knowledge of Microsoft 365, cloud services or cyber security
- Experience using CRM systems
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