Field Care Supervisor

About The Role

Helping Hands was built on kindness and guides everything we do today. We’re a purpose‑driven team helping people live well in the homes they love. As a Care and Training Practitioner you will play a vital role in shaping exceptional care and supporting new carers from their very first interview through to their full onboarding journey.

Responsibilities

• Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
• Assist the branch team with compliance, auditing and documentation.
• Complete spot checks and supervisions to maintain high standards across the care team.
• Visit customers to review care plans, ensuring they remain accurate, safe and person‑centred.
• Carry out risk assessments with care, clarity and professionalism.
• Support on‑call duties in line with the branch rota.
• Blend customer visits with team leadership and office collaboration.

Qualifications

• Experience as a Care Assistant and a desire to take the next step in your career.
• A full, clean UK driving licence and access to a roadworthy, insured vehicle.
• Strong communication skills and a supportive, encouraging approach to working with others.
• A keen eye for detail and confidence in maintaining compliance and quality standards.
• A people‑first mindset – calm, kind and ready to lead by example.

Benefits

• Eligibility for the Blue Light Card with hundreds of national discounts.
• Employee Assistance Programme for wellbeing support.
• Genuine pathways for growth and development within a nationwide, award‑winning care provider.

Equality and Diversity

All applications are considered fairly in line with our Equality and Diversity Policy.

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