Case Administrator – Probation Service
Case Administrators play a vital support role in probation teams, helping to keep the public safe and providing offenders with the chance to turn their lives around. The role offers an opportunity to build a rewarding professional career within the Probation Service.
Key responsibilities
- Ensure all processes run efficiently and systems are maintained properly.
- Collate and prepare probation information for case files.
- Communicate effectively with colleagues, agencies and people on probation in a busy environment.
- Support probation staff in the management of written and electronic case records.
- Maintain accurate, timely and compliant records for all administrative tasks.
- Provide administrative support to court, prison, PDU and other Probation Service functions as required.
Qualifications and requirements
- Right to work in the United Kingdom (including applicable visa conditions).
- Strong organisational, communication and time‑management skills.
- Experience in an office or administrative environment is desirable.
- Aged 18 years or older; a criminal record check is required.
Working arrangements
The MoJ offers hybrid working arrangements where business need allows. Some roles may require you to be based at a MoJ office location or on site. Working hours are usually 37 hours per week, with flexible patterns such as part‑time, job‑sharing and flexible arrangements available where appropriate.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after five years’ service, plus public holidays.
- National Probation Service pension scheme (Local Government Pension Scheme) with automatic enrolment.
- Extensive training and development opportunities provided by the Ministry of Justice.
- Employee‑run networks and support forums for minority groups, disabilities, carers, women and LGBTQ+ employees.
- Family‑friendly policies, including reduced hours and job‑share options.
- Paid paternity, adoption and maternity leave; free annual sight tests for employees using computer screens.
Equality, Diversity and Inclusion
We are an equal opportunity employer and a Disability Confident employer. The MoJ is committed to providing adjustments throughout the recruitment process and the workplace, ensuring all candidates and employees are treated fairly and with respect.
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