We are looking for an IT and Data Officer to join our central team, working in collaboration with our services which are our Independent Approved Premises (IAP). You will maintain and support our data systems and IT infrastructure across our services, responsible for managing CRM systems and supporting with first line IT queries which could include ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting. You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and addressing any data or system related issues. You will support with continuous improvement for the service and wider organisation.
Key Skills & Qualifications
- Skills in data input, extraction, and reporting
- Skills in online platforms and systems, ideally Power BI, Trello, Inform, and Microsoft Office
- Familiarity with externally used systems by Ministry of Justice is highly desirable
- Ability to translate and present technical knowledge and information to non-technical teams
- Ability to deliver training to staff at all levels and develop training videos/materials
- Working knowledge of business intelligence/reporting and database
- Excellent communication skills and ability to deliver a rounded customer service experience both written and orally, and build effective relationships with others at all levels
- Ability to problem solve, use own initiative, and work in a proactive manner
- Ability to manage own time and determine priorities with competing tasks and meet deadlines
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Salary & Shift Pattern
Salary: £29,500Shift Pattern: 37.5 hours per weekMonday to Friday between 09:00 – 17:00. Flexibility may be required as per requirements of the service/department.25 days (Full time equivalent) annual leave, increasing with the length of service.
Benefits
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
Social Interest Group is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
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