SEND Assisted Travel Support Officer

An opportunity has arisen for a SEND Assisted Travel Support Officer to join Wirral Council’s busy SEND Assisted Travel office on a 12-month, fixed term contract, with the possibility this could become permanent.

Responsibilities

• Support the administration and operations of a busy Special Needs transport team, caring for vulnerable children and adults traveling to and from home, schools, colleges, and day centres.
• Arrange sickness/absence cover for approximately 300 part‑time passenger assistants.
• Process invoices and parental expenses.
• Manage email inboxes and respond to queries and phone calls from both internal and external stakeholders.

Qualifications

• Dynamic, well‑organised individual with experience in office administration.
• Experience working with the public and ability to remain calm under pressure.
• Computer literate with proficiency in Microsoft Office applications: Excel, Outlook, Word, and Teams.
• Ability to process invoices and payments.
• Valid right to work in the UK; Skilled Worker visa sponsorship is not available.

Benefits

• Access to a defined benefit pension scheme.
• Immediate life cover and ill‑health protection.
• Flexible and hybrid working options.
• Family‑friendly employment initiatives.
• Annual leave of 28 days plus public holidays.
• Staff discounts and other employee perks.

Equal Opportunities and Legal Information

This post is subject to a standard DBS check. The Safer Recruitment & Employment Policy and the Disclosures for Recruitment Procedure can be found at https://www.wirral.gov.uk/jobs-and-training/job-vacancies/safer-recruitment-and-employment. We welcome applications from all suitably qualified candidates.

How to Apply

Please apply online by clicking the link on the Jobs page. For further information, contact elainestewart@wirral.gov.uk.

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