About The Role
As a Retail Advisor, you’ll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. It’s about more than selling; it’s about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. You’ll receive a competitive hourly rate of £13.45.
Day to Day Responsibilities
- Help customers choose from our range of products, including mobile phones, tablets, SIMs, accessories, broadband and TV entertainment packages.
- Support customers in finding the right price plan and setup for their lifestyle.
- Confidently showcase new and existing technology, demonstrating features like accessibility tools.
- Take ownership of customer queries, resolving issues and building trust.
- Work with your team to achieve store targets and strong customer satisfaction outcomes.
Working Conditions
This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process to ensure clear expectations from the start.
Equal Opportunities
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
Qualifications
- Confidence and strong communication skills.
- A genuine passion for delivering great customer experiences.
- Resilience and motivation to work towards individual and team targets.
- Flexibility to adapt to different customers, products and priorities.
- An open mindset and willingness to learn in a fast-paced retail environment.
Benefits
- Discounts on broadband, TV and mobile.
- Cycle2Work schemes.
- Dental insurance and neurodiversity assessments.
- The Virgin Family platform and O₂ Priority.
#J-18808-Ljbffr…