About The Role
Reports to: Cluster IT Manager
Location: Pontefract (multi-site working required)
Contract: Permanent
Pattern: Full Time (37.5 hours per week, shift rota between 07:00 – 18:00)
We’re looking for a Junior IT Technician to join our IT Team to support the delivery of high-quality, customer-focused IT support across schools within the Ark IT service cluster. You will work closely with Onsite and Senior Technicians, developing your technical skills and confidence while contributing to day-to-day support activities.
Key Responsibilities
- Providing IT support across one or more schools, diagnosing and resolving common technical issues
- Managing and progressing support tickets in line with SLAs
- Take responsibility for day-to-day IT operations and service standards onsite
- Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
- Supporting classroom technology and AV equipment
What we’re looking for
- Strong customer service skills with the ability to communicate effectively with non-technical users
- Basic understanding of IT systems and troubleshooting
- Good communication and customer service skills
- Ability to manage workload across multiple sites and priorities
- Experience in a customer service or technical support environment (desirable)
Qualification Criteria
- ITIL 5 Foundation qualification or motivated to work towards one
- Right to work in the U.K.
Benefits
- 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3 years’ service. This entitlement is pro rata for part-time employees. This entitlement excludes bank holidays
- Full office closure between Christmas and New Year
- Opportunity to be part of The Pension Trust (Ark pension scheme) with employer contributions
- LGPS may be available depending on role, with a contributory arrangement
- Access to high-quality professional learning throughout your career
- Access to Ark Rewards scheme with savings from retailers, season-ticket/bike loans, gym discounts, and free eye tests
About Us
Ark is an education charity that exists to ensure all children, regardless of background, have access to a great education. Our network of 39 schools serves traditionally underserved communities in Birmingham, Hastings, London and Portsmouth, educating around 30,000 pupils with nearly 3,000 teaching staff. We incubate and scale innovative ventures, including Ark Curriculum Plus and Ark Start, beyond our network for the benefit of teachers, pupils and the education system.
Ark recently moved to EdCity in West London, a not-for-profit development in partnership with Hammersmith & Fulham council. EdCity hosts mission-aligned organisations, training venues, events spaces and an innovation hub for the education sector.
Diversity and inclusion
We aim to build a diverse and inclusive organisation where everyone can do their best work. We want to reflect diverse perspectives across our organisation. For more on Ark’s diversity and inclusion commitments, please visit the provided link.
Safeguarding statement
Ark is committed to safeguarding and promoting the welfare of children and young people. All employees are subject to an enhanced DBS check. You are required to disclose any unspent convictions or cautions before appointment. Non-disclosure may lead to termination of employment. Disclosure does not necessarily bar employment depending on the nature and timing of the offence. For more on Ark’s safer recruitment process, please visit the provided link.
Please note we will be reviewing applications on an ongoing basis and this role may close earlier than advertised depending on the level of response. We encourage you to submit your application at your earliest convenience.
For any questions, please contact recruitment@arkonline.org.
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