Salary: £30,000 – 35,000 per year
Requirements
- Experience working in an IT role is essential
- CompTIA Security+
- Experience working within a ticketed help desk system
- Experience working within a Cyber Essentials Plus organisation
- Experience identifying and resolving vulnerabilities
Responsibilities
- Support the maintenance and monitoring of our IT infrastructure across the business, including LAN, WAN, switches, Hyper‑V, SAN, UPS, user devices, phones, and related systems.
- Troubleshoot and resolve infrastructure, hardware, and security‑related incidents, escalating where required.
- Assist with ensuring infrastructure and software remain compliant with our internal policies, security standards, and audit requirements.
- Support the preparation of evidence and documentation for internal and external audits, including Cyber Essentials Plus, ISO 27001, GDPR, and customer/security requirements.
- Assist with patching, firmware updates, vulnerability remediation, and general system maintenance.
- Monitor hardware stock levels and assist with ordering or replenishment in line with agreed processes.
- Support IT and security awareness activities, including tracking completion of required training where applicable.
- Assist with maintaining security controls, processes, and documentation, escalating risks or gaps to our IT Infrastructure & Security Manager.
- Work with the wider MIS team to support incident, problem, and vulnerability resolution in line with business SLAs.
Technologies
- Firmware
- Hardware
- Hyper‑V
- Support
- LAN
- Security
We are recruiting for a permanent IT Infrastructure & Security Technician to join our MIS team in Whitstable, Kent. This role offers a salary of £30,000 to £35,000 DOE, Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm, with hybrid working available on an ad‑hoc basis. We offer a strong benefits package including 25 days annual leave plus bank holidays, increasing with service, cycle to work scheme, employee discount on Dell PCs, an Employee Assistance Programme, life assurance, income protection, matched pension contributions up to 6%, extra mile vouchers, a subsidised on‑site canteen, free parking, free sight test vouchers, yearly occupational health assessments, and career progression. We are an equal‑opportunities employer and value expertise, energy, and enthusiasm in an inclusive workplace.
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