Control room operator/ resource plannner

Overview

Salary: Competitive, based on experience

Hours: Full-time, shift-based rota

About the role

Uniguard is looking for a sharp, reliable Control Room Operator / Resource Planner to join our security operations team in Birmingham. You’ll be the nerve centre for our client sites — keeping things running smoothly, coordinating our response teams, and making sure every location has fully trained staff in place to meet contractual requirements.

Responsibilities

• Monitoring alarms and dispatching our response teams promptly
• Building and managing regional rotas, including support cover
• Handling last-minute absence, sickness, and cover requests
• Approving annual leave and maintaining attendance records
• Liaising directly with clients on scheduling and last-minute requests
• Keeping databases, spreadsheets, and reporting systems up to date
• Producing daily, weekly, and monthly performance reports (KPIs)
• Supporting payroll preparation and resolving wage queries
• Working closely with the Operations and Service Delivery teams

Qualifications / What we’re looking for

• Right to work in the UK, with a checkable five-year work history
• Confident communicator, both written and verbal
• Comfortable working independently and staying calm under pressure
• Well organised, with a good eye for detail
• Competent with Microsoft Office (Excel, Word, etc.)

What you’ll get

• Full training and onboarding
• Recognition and reward programme
• Apprenticeship opportunities

About Uniguard

Uniguard provides security and support services to clients across the UK, backed by a team that takes pride in reliability, professionalism, and looking after the people who look after our clients’ sites.

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