Customer Service Assistant

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

Key Responsibilities

• Support store operations to deliver high customer service standards.
• Maintain availability and presentation of products.
• Ensure compliance with store procedures.
• Engage with the local community.

Key Attributes & Skills

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt
• Basic level of numeracy, literacy, and IT skills

Working Pattern

Day shift: Friday 5:00pm – 10:00pm. Working patterns are non‑contractual. Any advertised working pattern represents the normal working pattern for the role at the time of advertisement and may be subject to change.

Compensation & Benefits

• Competitive rates of pay
• 20% discount in our food stores and discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death‑in‑service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial well‑being support, including Stream Access to Cycle‑to‑Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme & Long‑Service Awards
• Free remote GP service, 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Enhanced on statutory terms, subject to service criteria

We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our Co‑op and our colleagues.

#J-18808-Ljbffr…