Customer Service Lead: Scheduler & Team Coach

Company: Wates Group
Apply for the Customer Service Lead: Scheduler & Team Coach
Location: Crawley
Job Description:

Wates Group in Crawley is seeking a Customer Service Advisor to lead and support the Customer Service team in delivering outstanding service to residents. You will champion continuous improvement, manage relationships, handle complaints, and work with planners and administrators to maximise productivity and ensure policy compliance.

The role suits a coordinator with experience managing scheduling or admin teams in maintenance, with advanced Excel and Word skills.

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Posted: July 14th, 2026