GERMAN CUSTOMER SERVICE

Location

Northampton, Northamptonshire

Salary

£28,000 – £30,000 per annum

Job Type

Permanent, Full‑time hours with mandatory work‑from‑home Fridays (early finish at 2:15pm)

Description

As Customer Experience Coordinator, you will provide exceptional B2B customer service and internal sales support to our German‑speaking international customers.You will diagnose product requirements, manage the sales process, provide quotes and pricing, and collaborate with warehouse, transport and engineering teams to ensure lead times are met.

Duties and Responsibilities

• Diagnose a customer’s product requirements and provide a solution.
• Manage the sales process from lead to customer.
• Provide quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively, including processing sales orders and quotations.
• Consult with customers regarding the correct product for them.
• Liaise with internal warehouse, transport and engineering teams to ensure lead times are met.

Skills and Experience Required

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English and German.
• Good organisational skills.
• Excellent customer care skills and telephone manner.
• High concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e‑commerce platforms such as HubSpot, Zendesk or similar.
• Proficiency in Microsoft Office: Word and Excel.

Additional Details & Benefits

• 40 hours per week, Monday to Friday.
• Office‑based with work‑from‑home every Friday and an early finish at 2:15pm.
• Flexible working, ‘Smart Time’ after probation.
• 25 days of annual leave, plus bank holidays.
• Contributory Paycare scheme.
• Annual salary review.

All responses will be managed in accordance with GDPR.

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