Customer Service Assistant – Castleford

As a Customer Service Assistant, you will provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks.

You will work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar.

Responsibilities

• Manage reception bookings and address customer enquiries.
• Identify sales opportunities, host events, and maintain cleanliness.
• Prepare food and drinks.
• Run the Laser Arena and host Escape Room experiences.
• Manage karaoke rooms and serve drinks at the bar.

Qualifications

• Efficient, proactive, friendly, and confident in customer interactions.
• Excellent customer service and communication skills with a “nothing is too much trouble” attitude.
• Determined and enthusiastic, able to work in a fast-paced environment.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organized, with strong attention to detail and a strong team player.

Benefits

• Tenpin Treats – Retailer discounts and Best Doctors benefits.
• Free bowling for family and friends.
• Free food (when working 6+ hours).
• Enhanced maternity, paternity, and adoption leave.
• Medicash Employee Assistance Programme and free counselling.
• Life assurance (2× annual salary).
• Long Service Awards.
• Recommend a Friend Scheme.
• On the Spot Rewards.
• Career development opportunities.

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