Booking Coordinator

Location: Absolute Interpreting and Translations Ltd, office-based, Monday to Friday, 9am-6pm

Responsibilities

• Manage client and contractor booking enquiries and job allocations in a fast-paced office setting.
• Respond promptly to telephone calls, emails, and portal requests, facilitating bookings and assigning tasks to interpreters.
• Ensure efficient workflow and meet daily targets by prioritising job allocation effectively.
• Allocate a minimum of 150-180 bookings to contractors each day.

Qualifications and Skills Required

• Demonstrated professional demeanour, particularly in high-pressure situations.
• Exceptional short and long-term memory to retain crucial booking details and client information.
• Strong attention to detail, maintaining focus on daily tasks throughout the day.
• Honesty, punctuality, and a strong sense of responsibility for all assigned tasks.
• Proactive approach to resolving booking issues, including finding solutions and collaborating with linguists for optimal job assignments.
• Adherence to company procedures and policies at all times.
• Proficient typing skills, with basic knowledge of MS Outlook and database usage.
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to provide two references from previous employers.
• Strong problem-solving abilities, ensuring customer satisfaction through innovative solutions.
• Effective multitasking skills, adapting to the daily challenges and responsibilities of the role.

Besides Qualifications/Skills, candidates must be used to working in a fast paced and target driven environment and working under real pressure of meeting daily targets.

Benefits

• Collaborate with a supportive and diverse team in a welcoming international environment.
• Enjoy a fulfilling role that rewards hard work and dedication.
• Thrive in an environment that presents daily challenges, fostering personal and professional growth.
• Gain valuable experience that enhances your CV and enriches your personal development journey.
• Opportunity to progress within the business

We are seeking a committed individual with a positive attitude, ready to contribute to our team’s success. If you are prepared to work hard and grow with us, we welcome your application.

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