Employer: The Electric Bike Shop | Job reference: 35668Emp | Location: Battersea, London | Salary range: £27,491.10 to £31,418.40 per year (pro rata for part-time) | Posted: 16 June 26 | Final date for applications: None
Job Description
Whether it is for weekday commuting or weekend pursuits, our customers have varied preferences. They all share a genuine excitement when presented with their cycling products, and you are looked upon not just as a representative of The Electric Bike Shop, but as a cycling know‑it‑all. As a Cycle Technician you will maintain our reputation for quality products and service, sharing our passion for cycling and helping every customer enjoy the ride. You will be comfortable fixing bicycles and engaging with customers, and you must be process‑driven, completing repairs to an exceptional standard within set timeframes.
Responsibilities
- Manage all levels of services and repairs safely, correctly and within agreed targets.
- Assess and process warranty claims.
- Provide advice and recommendations that help the customer find the right products and services to suit their needs and budget.
- Inspect bikes prior to build, ensuring no faults or damage, reporting as necessary; assemble and set up bikes safely within agreed build targets.
- Apply frame protectors, stickers, bells and reflectors.
- Complete safety checklist paperwork.
- Ensure the bike pack is supplied correctly.
- Update order status on the system upon completion of the build.
- Undertake safety checks and fit accessories to customer bikes.
- Book servicing and repairs for customers.
- Minimise stock loss through vigilance and adherence to security procedures.
- Process transactions on the till system.
- Support shop floor tasks as needed, without impacting workshop workload.
- Find proactive solutions to customer complaints and queries, escalating to management when necessary.
- Drive key KPIs within the workshop using your skills and knowledge.
- Maintain cleanliness, tidiness and organisation of the workshop and all other store areas.
- Prioritise health and safety for yourself, colleagues and customers, complying with all procedures in store.
- Perform any other reasonable duties to ensure effective running of the store and workshop.
Company Benefits
- Competitive salary
- Company pension scheme
- Generous staff purchase scheme
- Lifestyle savings and discounts
- 32 days holiday including Bank Holidays (pro‑rata for part‑time)
- Healthcare scheme and assistance programme
Job Details
Full‑time hours: 37.5 hours a week | Part‑time: up to 30 hours a week | Days: Tuesday to Saturday.
Expected start date: ASAP | Job types: Full‑time or Part‑time, Permanent.
Salary: £27,491.10 to £31,418.40 per year depending on experience (pro‑rata for part‑time). The salary listed applies to candidates over the age of 21; for those under 21 a lower rate will be offered in accordance with Minimum Wage rates.
Skills / Experience Required
- Good level of technical bike knowledge / bike mechanics.
- Cytech Level 2 qualification (or equivalent).
- Good level of product knowledge or willingness to gain and keep it up to date.
- Customer‑service driven mindset and approach.
- Understanding of retail and commercial goals such as KPIs.
- Ability to coach and train others, and willingness to continually learn and develop skills.
- Strong listening and communication skills with all types of people.
- Problem‑identification and solution‑finding ability.
- Safe use of hand tools and machinery.
- Precision and attention to detail.
- Genuine and intelligent sales approach.
- Honesty, integrity and doing what’s right.
- Flexible mindset, willing to work additional hours and cover shifts where necessary.
- Team‑working skills to achieve goals and improve store performance.
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