Salary from £29,286 per annum, up to 5% bonus. Permanent, 40 hours per week. Based at Doxford Park, Sunderland.
Keeping communities safe, one call at a time.
Position: Emergency Works Scheduler
Working pattern: Monday to Friday, 8.5‑hour shifts (excluding meal breaks) between 08:00 and 20:00. During peak periods you will work approximately one in four Saturdays, with a weekday rest day in return.
Job Responsibilities
- Deliver first‑class customer service to internal and external customers by overseeing the activities of all field‑based staff to ensure compliance with field procedures
- Liaise with field‑based staff and Emergency Site Managers regarding the scheduling and dispatching of work to ensure safety, customer satisfaction and efficiency
- Operate within business continuity procedures, assisting and supporting the Dispatch Team Leader throughout and after BCM events
- Communicate effectively with all customers including field‑based personnel and Site Managers
- Work within, and promote the philosophy of safe team working, innovative thinking and putting the customer first
Qualifications
- Flexibility to work alternating shifts, including weekends, bank holidays, and evenings
- Ability to thrive in a fast‑paced, customer‑facing environment
- Strong Microsoft Office skills and quick adaptability to new systems
- Excellent communication, prioritisation and decision‑making skills
- A collaborative team player with a focus on safety and service
Benefits
- Salary from £29,286 per annum
- Up to 5% bonus per annum
- 25 days of annual leave, plus recognised bank holidays and 2 additional half‑days over the Christmas period
- Occupational sick pay available after the first 2 calendar days of statutory sick pay
- Generous stakeholder pension scheme, doubling your contribution, up to 10%
- Flexible benefits and salary sacrifice options, including discounts on UK attractions, gym memberships, restaurants, experience days, plus access to a virtual GP service
- Family‑friendly policies, including up to 6 weeks of paternity leave and 6 months of full pay for maternity leave (for eligible employees), plus shared parental leave and more
About NGN
We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000 km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy – shape everything we do. We are proud to champion equality, diversity and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/RootsandResonance/Parents & Carers/AbilityMatters) to ensure we reflect and uplift the communities we serve.
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