Customer Service

Production Planner / Customer Services Representative

Location: Norwich, GB

Department: Customer Service

Full-time or Part-time: Full-Time

Job Type: Employee

Role Summary: This role involves managing a portfolio of customer accounts and working closely with Production and Sales teams to translate customer demands into viable production plans, ensuring adherence to weekly plans and prioritizing where necessary.

Responsibilities:

• Manage a portfolio of customer accounts.
• Collaborate with Production and Sales teams to translate customer demands into viable production plans.
• Implement planning functions and monitor adherence to weekly plans via daily production meetings.
• Set priorities and make efficient use of capacity and resources.
• Work alongside colleagues to ensure high levels of customer satisfaction.

Qualifications:

• Experience in a planning or customer services role.
• English language and mathematics qualifications.
• Good analytical and computing skills.
• Familiarity with Microsoft Office packages.
• Methodical and meticulous working manner.
• Strong communication skills at all business levels.
• Self‑motivated, strong team player, flexible, able to juggle priorities and work under pressure.
• Excellent organisational, administrative, and communication skills.

Work Hours: Day shift pattern (40 hours), Monday to Friday, 8.30 am to 5.00 pm with ½ hour unpaid meal break.

Reporting: Reporting directly to Lloyd Parfitt, Commercial Manager.

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