Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Coordinator.
Working Monday to Friday, 08:00-17:00, you will play a key role in supporting export operations and maintaining excellent relationships with customers and stakeholders. You will be responsible for coordinating bookings, managing vessel allocations, supporting key accounts, and ensuring high standards of customer service throughout the supply chain process.
Responsibilities
- Managing export operations, including booking creation and shipment coordination
- Liaising professionally with customers, carriers, overseas offices, and internal teams
- Managing vessel allocations and ensuring operational requirements are met
- Supporting key customer accounts and maintaining high levels of customer satisfaction
- Preparing quotations, invoicing customers, and updating operational KPIs
- Preparing and validating customs‑related data and documentation
- Proactively resolving issues and ensuring all activities are completed accurately and on time
Qualifications
Experience within logistics, shipping, freight forwarding, or transport operations is preferred. You should have excellent attention to detail, be comfortable working to deadlines, and possess strong communication skills. You will be able to work independently while also contributing positively as part of a wider team. You will thrive if you are proactive, organised, and have a genuine desire to provide excellent customer service. A positive, can‑do attitude, willingness to learn, and the ability to perform well in a busy logistics environment are essential. You should be collaborative, helpful, and cheerful, and enjoy building strong relationships with customers and colleagues.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support; face‑to‑face counselling; fast 24/7 access to a GP; a second medical opinion; and legal support for colleagues and their family
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing
While you are with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
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