Customer Service Assistant

Job Overview

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

Key Responsibilities

• Support the store to deliver high standards of customer service, availability and presentation, compliance, and engagement with the local community.
• Assist in supporting the ongoing growth and evolution of the business.

Essential Skills and Attributes

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self‑motivated
• Willing to learn and adapt
• Basic numeracy, literacy and IT skills

Benefits

• Competitive rates of pay
• 20% discount in our food stores, plus other discounts across our family of businesses
• 22days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements
• Opportunities to grow, with award‑winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high‑street and online retailers
• Financial wellbeing support, including Stream® Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme – Long Service Awards
• Free remote GP service, 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme
• Flexible shift patterns to balance commitments
• Enhanced statutory terms, subject to service criteria

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