Customer Service Coordinator

Customer Service Sales Coordinator role in Newcastle under Lyme, Staffordshire.

Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport
• Order Book and schedule Clearance
• Checking of Acknowledgements
• Soft sales, working with external team and customers to promote stocks and increase sales

Essential Qualifications & Experience

• Good interpersonal and communication skills – verbal and written
• Evidence of working as part of an effective team
• Participation in training events, which may necessitate travel and overnight stays
• Excellent telephone manner and accurate keyboard skills
• Flexible and enthusiastic individual able to work under pressure and use own initiative
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving Licence

Benefits

• Full time, permanent role
• Competitive salary
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities

EEO and Diversity

Ibstock Plc is committed to building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

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