Dispensary Apprentice

Responsibilities

• Greet patients at the dispensary window
• Answer phone calls and deal with patient enquiries
• Pick, dispense and hand out medication to patients following practice protocol
• Process prescription requests on the clinical system (SystmOne)
• Assemble prescriptions, ensuring all items are dispensed with accuracy
• Ensure controlled drugs are dispensed, stored and recorded in line with regulations for their schedule
• Dispense weekly dosette trays for patients with additional needs
• Ensure prescriptions are signed and endorsed before handing out medication
• Take payments for prescription charges in accordance with dispensary protocols
• Prepare prescriptions for home delivery
• Answer the dispensary phone, handling repeat medication requests and providing medication advice
• Send tasks to dispensary team members or practice clinicians as appropriate
• Act on any SystmOne tasks sent to the dispensary and phone patients when requested, providing information or advice from a clinician
• Order and process deliveries of medication, dressings and appliances to maintain continuity of supply for patients while minimising wastage
• Ensure drugs are received and stored appropriately in accordance with manufacturers’ instructions
• Safely dispose of all returned medication following dispensary protocol
• Maintain a clean, tidy and safe working environment, following infection control procedures and ensuring full compliance of health and safety protocols within the dispensary
• Regularly check dispensary stock and monitor fridge temperatures, maintaining the record log
• Maintain full and accurate records of all dispensing transactions
• Undertake other reasonable duties within the framework of the post as directed by the Dispensary Manager

Qualifications

• Previous experience of working with the general public

#J-18808-Ljbffr…