Reporting to the Technical Support Lead, you will deliver technical tasks and project work as defined by the Lead and the Process Engineering & Optimisation group (PEO). Providing frontline operational and technical support across fill / finish manufacturing and/or packaging operations. The role includes (but is not limited to) executing trials, validation support activities, troubleshooting, process data capture, Lean activities, and product lifecycle changes.
Health & Safety
Every role within our business carries responsibility for:- Putting Health & Safety first in how you work, making sure your own actions and decisions support a safe working environment.- Identifying and promptly reporting Health & Safety hazards and incidents.- Following all Health & Safety procedures and challenging or escalating anything that could present a risk to people, product or site operations.
Responsibilities
- Act as a point of contact for technical issues and carry out initial structured problem solving.
- Develop and improve a Lean / Six Sigma mindset to understand variation and support data‑driven decisions and root cause problem solving.
- Support daily operations to ensure process stability and reliability across all processes.
- Execute troubleshooting activities.
- Carry out trials and capture high‑quality data.
- Support equipment qualification, verification and validation activities as required in a timely manner.
- Work with Process Engineering, Industrial Engineering, Product Lifecycle and Capital Asset teams to complete tasks and work packages.
- Support the implementation of improvements and lifecycle changes.
- Implement Lean tools such as 5S and waste reduction and embed these practices as the standard operating procedure / mindset.
- Capture process capability data accurately.
- Maintain manufacturing documentation and ensure compliance with relevant requirements / procedures.
- Identify potential efficiency improvements and work with Process Engineering group to implement these improvements while maintaining compliance / GMP requirements.
- Follow sterile discipline or packaging traceability requirements.
Qualifications
- Experience in manufacturing or technical environments.
- Ability to carry out structured problem solving.
- Understanding or willingness to learn and develop Lean and Six Sigma principles.
- GMP awareness and attention to detail.
- Ability to execute trials, validation and technical tasks in a timely and organised manner.
- Strong teamwork and communication skills.
- Data accuracy and analytical thinking.
- Proactive attitude and desire to increase knowledge and experience through continual development.
- Contribution to continuous improvement through identification of improvement projects and initiatives to feed optimisation pipeline / projects.
Development & Progression
This role supports development into a Senior Support Technician through building technical expertise, problem‑solving capability, Lean application, and organisational skills.
Benefits
With 27 days holiday plus Bank Holidays – with the chance to buy more, group life assurance, pension and more – we reward our people for getting the job done.
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