Help Desk Technician

Salary: £26,300 – 26,300 per year

Requirements

• Interest in IT, technology, or digital careers
• Great communication skills
• Basic IT knowledge or personal use of technology
• Strong attention to detail and record-keeping skills
• Willingness to learn new technologies, systems and processes

Responsibilities

• Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools
• Diagnose and resolve common hardware, software, and connectivity issues
• Provide troubleshooting support for desktops, laptops, mobile devices, printers and peripherals
• Support users with operating systems, email, cloud applications and basic network issues
• Log, track and manage support tickets accurately in line with service level agreements (SLAs)

Technologies

• Cloud
• Hardware
• Support
• Mobile
• Network

More

We are an IT support company seeking a Help Desk Technician to join our team. This role focuses on diagnosing and resolving common technical problems while delivering excellent customer service. We provide an opportunity for individuals looking to build a career within IT support and technical services. Joining our team offers you a chance to work in a collaborative environment where you can expand your skills and advance your career.

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