Hospitality Team Member (Day and Night Shifts)

Overview

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one. YHA Castleton Losehill Hall are looking for a Team Member to join their team and you will also be trained in occasional night shift cover on reception. YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental well‑being and life skills.

Responsibilities

• Providing great customer service to all customers, members, and guests.
• Working on reception, offering insights about the hostel and the local area.
• Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence sales.

Qualifications

• Experience of working face‑to‑face with customers.
• Experience of working in a team—can help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts—punctual, can work to deadlines.
• Ability to manage varying pressures, including peaks in workload demands—can prioritise and deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA and how we do it.
• Demonstration of our HEART values—bringing them to life in everyday work.

Compensation & Contract

• Permanent, flexible contract 25 – 42.5 hours per week.
• £12.71 per hour (applies to all, including those under the age of 21).

Location

YHA Castleton Losehill Hall, Losehill Hall, Squires Lane, Hope Valley S33 8WB.

Work Schedule

• Mainly working day/evening reception shifts, with holiday cover for the existing nights reception team.
• Night shift cover on reception, with shifts flexing between days and nights.

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family.
• Access to YHA’s staff discount and cash‑back portal.
• Free YHA membership each year.
• Access to support via the Employee Assistance Program.
• Additional benefits available (see YHA Jobs website).

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