Apprentice Service Centre Administrator

Responsibilities

• Provide help and support to all colleagues and customers both internally and externally.
• Ensure efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, technicians, and the Deployment Centre Supervisor.
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with external customers, technicians and field management.
• Assist with controlling and replenishing the consumable stocks for the relevant area.
• Ensure Health and Safety processes are adhered to on all occasions.
• Perform any other ad‑hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

Training

Your apprenticeship includes structured training and support throughout:

• Supported day-to-day by an experienced mentor at your base location.
• Monthly visits from a training assessor.
• Initial induction and training at head office (including uniform issue).
• Dedicated technical training days at head office during the programme.
• 20% of your working hours spent in training or study.

Qualifications

• GCSE English Language or Literature – Grade 4 or above
• GCSE Maths – Grade 4 or above

Skills and Qualities

• Good communication skills.
• Attention to detail.
• Organisation and problem‑solving skills.
• Customer care and teamwork.
• Patience and positive attitude.

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