Job Title: Employment Law Advisor – Member Contact Centre
Location: London, Victoria
Salary: £44,422 (plus £3,353 London weighting)
Job type: Permanent
Working Pattern: 35 hours per week (Working hours are between 8:00am-6:00pm on a shift basis)
About Us: Prospect is the trade union of choice for over 157,000 professionals, specialists and managers from across the UK. Our members vary from nuclear physicists and engineers to film directors and cinematographers – with many more in between. For each of these members we provide advice, support, and representation. Join us and you can make a real difference to the lives of working people.
Job Description: As an Employment Law Advisor within our Member Contact Centre, you’ll use your professional attitude, communication skills and customer service experience to deliver an excellent service to Prospect members. Your role will be widely varied from updating member records to providing support and advice on a broad range of employment issues. You’ll need to have an empathetic and understanding manner and be able to work confidently with our members to ensure Prospect delivers world class customer service.
Requirements
- Employment Law knowledge
- Excellent telephone manner with strong verbal communication skills
- Strong attention to detail
- Sound analytical and problem‑solving skills
- Ability to understand and apply processes
- Ability to build rapport quickly
- Excellent organisational skills and the ability to multitask and priorities
- Ability to work in a team and work using initiative
- Experience of providing employment law advice either face to face or in a contact centre environment
- Experience of learning new systems to a high standard
- Experience of working proactively, self-managing time and workload
- Experience of capturing detailed information and data input
- Proven track record of providing excellent customer service, preferably within a contact centre
- Experience of providing support and advice to customers
Desirable Knowledge, Skills and Experience
- Previous experience and knowledge of working in or with a trade union.
Prospect Union is committed to create a diverse environment and is a proud Equal Opportunity Employer. All our applicants will be given careful consideration for employment regardless to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status.
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