Help Desk Technician: IT Support & Problem Solver

Back TO Work is seeking a Help Desk Technician in the North West Leicestershire area to provide frontline IT support and customer service. You will handle inquiries via phone, email, and ticketing systems, and work to resolve common hardware and software problems.

Ideal candidates will have basic IT knowledge, strong communication skills, and a willingness to learn new technologies and processes while logging issues in line with SLAs.

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