Content Steward – Reckitt

Position

Digital Asset Specialist – Reckitt

Responsibilities

• Perform day‑to‑day team operations, including stakeholder/agency support, content ingestion, linking, documentation, and reporting to ensure smooth functioning.
• Oversee the timely delivery of assets into the Digital Asset Management (DAM) system and flag potential delays or blockers with the correct stakeholders.
• Populate and manage the Campaign toolkit on the Smint.io platform, linking assets for repurposing when they are made available.
• Troubleshoot and provide solutions to complexities within the campaign upload process and various other challenges.
• Understand and work against SLAs.
• Help create a productive and positive work environment.
• Feedback product or workflow issues to help the leadership team find solutions.
• Provide exceptional customer service to the client and their vendors.
• Understand asset rights/usage/restrictions and compliance to ensure asset safety.
• Regularly review the metadata options/fields in the DAM and provide feedback on possible changes that would optimise user and search experience.

Process Improvements

• Execute against documented workflow and processes, while feeding back ideas for improvements.
• Identify or support implementation of opportunities for process optimization and automation to streamline workflows, enhance efficiency, and effectiveness.

Collaboration

• Collaborate with global cross‑functional teams to learn best practices, enhancing overall operational efficiency and ensuring alignment with organizational objectives.
• Be a strong team player with your direct team (internal to ICP and external) and global partners.

Client Facing Engagement

• Where required, collaborate with cross‑functional teams and agency stakeholders to ensure content and campaigns are delivered on time and meet quality standards.
• Listen, learn, and adapt to changes in the business’s needs.
• Attend client meetings, as required, to ensure knowledge of the business.
• Provide DAM training and support to client team members.

Qualifications

Requires a BA/BS and a minimum of 3 years’ experience in marketing, commerce and/or creative technologies or related field, including a minimum of 3 years’ experience in a client‑facing agency or consulting role; or any combination of education and experience that provides an equivalent background.

Preferred Skills, Capabilities And Experiences

• Good understanding of campaign assets and agency ways of working.
• Experience dealing with stakeholders at different levels.
• Understanding of file formats, editable files and asset creation.
• Acute attention to detail.
• Analytical skills.
• Effective communication skills, both verbal and written, with an influential communication style.
• Creative problem‑solving mindset and a deeply curious nature.
• Ability to clearly articulate complex situations/ideas and lead discussions with colleagues and leadership.
• Understanding of basic project management principles.
• Ability to adapt to evolving client needs, industry trends, and internal processes.
• Effective presentation skills.
• Emotional intelligence.

ICPS Values We Seek

• Curious: Always learning, eager to explore endless possibilities.
• Inclusive: Diversity is our strength. Every voice matters and we can achieve more together.
• Focused: With clear vision and unwavering dedication, we progress forward and deliver excellence.
• Creative: Unleashing imagination, innovating boldly, and redefining possible.
• Trustworthy: Built on honesty, respect, and integrity we stand strong together.

Benefits

We offer hybrid working, generous paid time off, paid holidays, volunteer time off, Summer half‑day Fridays, competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

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