Sales Support Advisor
As part of the family owned, international KNF Group, KNF UK based in Witney, Oxfordshire is responsible for providing technical sales and outstanding customer service for our world‑leading range of diaphragm liquid and gas pumps throughout the UK and Ireland.
Job Description
Working closely with our external sales team, the ideal candidate will provide customers with the highest level of customer service and support, assuring prompt and courteous attention to all enquiries, needs and requests. From the initial customer contact through to quoting, order entry and the shipping of goods, the candidate will work regularly with other members of the UK team together with colleagues from our international production centres.
Main Tasks
- Answer incoming customer calls, e-mails, website LiveChat and provide support concerning orders, returns, shipments, and products in a professional manner.
- Resolve customer inquiries promptly and accurately in a manner that will retain and promote customer loyalty.
- Support the external sales team, with quoting of parts, spare kits and standard pumps.
- Receive and enter customer orders.
- Verify information on items, shipping methods, and availability of products.
- Contact customers to advise of shipment delays and provide information necessary to process orders.
- Provide accurate pricing and delivery information.
- Master the Sales & Distribution SAP transactions.
- Provide cover for warehouse activities when required.
Skills and Experience
- Customer service experience ideally in a manufacturing environment.
- Experience working with SAP, Salesforce CRM and MS Office tools preferable.
- Customer focused with a proven ability to provide consistent high-quality support.
- Excellent written, verbal, and listening skills. Strong telephone etiquette.
- Must be able to communicate effectively and work with various departments and levels.
As a dynamic company with an appreciative corporate culture, we offer you interesting tasks and the opportunity to actively help shape our future.
- No agencies please***
Contact
To find out more, get in contact with us!
Simon Barwick
KNF Neuberger UK Ltd.
Email: hr.uk@knf.com
Connect: LinkedIn
Please send your CV, along with a cover letter including salary requirements.
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