The Internal Sales Manager plays a critical leadership role within Fleet Mortgages, ensuring the effective performance and continuous development of the Internal Sales function. The role leads the Internal Sales Team, driving high‑quality service, operational excellence, and strong commercial outcomes aligned to Fleet’s growth strategy. Acting as a key representative of the CCO, the Internal Sales Manager contributes to strategic planning, organisational initiatives, and supports Fleet’s reputation as a leading specialist buy‑to‑let lender.
This is a fixed‑term contract position to cover maternity leave, therefore the successful candidate will be required for a minimum of 12 months cover, ideally from September onwards, to ensure a sufficient hand over period.
We are happy to consider candidates who are looking to work 4 full days per week.
Key Skills & Experience
- Proven leadership experience within sales or financial services.
- Demonstratable experience in people management including coaching and mentoring skills.
- Strong knowledge of UK mortgage market; BTL/specialist lending experience advantageous.
- Excellent verbal and written communication skills
- Flexible, proactive, and committed to high performance
- Solution focused mindset and highly organised.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- CeMAP qualified or studying towards.
Job Responsibilities
- Provide leadership and line management for Internal Sales Team with varying levels of experience, including coaching and development.
- Represent Sales at internal/external meetings, projects and strategic forums.
- Support ad‑hoc project work and other organisational initiatives as required.
- Oversee workflow management, staff competency, and training requirements.
- Ensure telephone‑based teams maximise business opportunities across regions.
- Assist field and internal sales teams with complex broker queries and escalations.
- Plan and deliver onboarding training for new team members, including Field Sales.
- Handle new business enquiry calls when required, ensuring excellent broker experience.
- Maintain strong understanding of intermediary business needs and Fleet’s product fit.
- Produce MI for CCO and NAMS as required.
- Maintain up‑to‑date knowledge of Fleet products, processes, and competitor activity.
- Ensure compliance with regulatory guidelines and internal policy.
- Collaborate with Operations to identify and deliver improved efficiency and customer outcomes.
- Hybrid working of up to 2 days per week at home after initial training period
Benefits
- 11% non‑contributory pension scheme
- 25 days annual leave plus bank holidays, increasing with length of service
- An extra day’s leave for your birthday
- Annual leave buying scheme of up to 5 days
- Discretionary annual bonus scheme
- Private Medical Insurance
- Life Assurance (4x basic annual salary)
- Enhanced Company sick pay
- Income Protection Scheme
- Paid time off to volunteer
- Generous family-friendly policies
- Electric Vehicle Salary Sacrifice Scheme
- Free annual flu jabs
- Opportunity to gain formally recognised industry qualifications
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